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#798 Special handling for flight tickets, regarding the coronavirus

Should I flight or not flight!?

My parents live in Chiba and they will have a buddhist memorial service this weekend. So I am supposed to attend it and I’m going to stay at my parents house for a few days.
I bought the ticket from a LCC in January to go to Chiba. The ticket was a non-changeable ticket.

But now we are facing the coronavirus pandemic in the world.
I’m more worried if I may spread the virus to my old parents than getting infected myself.

My mom and I were talking on the phone.

My mom said, “You don’t have to come this time. Come to Chiba after the coronavirus settles down.”

I said, “But my air ticket is not changeable. The money is wasted, but there is nothing I can do.”

Then mom said, “I’ll pay for your ticket.”

I said, “Don’t worry mom. It’s not a problem.”

Actually even before talking to my mom, I know that I am going to let that ticket go to waste. I didn’t even bother to check anything.

But after talking to her, I decided to go to Jetstar’s homepage just in case if there is any update.

Surprisingly, I found the following announcement at Jetstar.

———————–
【Jetstar Japan】Special handling for tickets, flight suspension and reduction of flight frequency regarding COVID-19 (Last Updated 10 March, 2020)

“Special handling for domestic route tickets”
Customers travelling on Jetstar Japan’s domestic network between 5 to 31 March 2020, are now able to opt for a free-of-charge date change or request a full refund in the form of a flight voucher. Details are as follows:

· Flights: Jetstar Japan operated domestic flights (flights starting with GK)
· Period: Flights departing between 5 March – 31 March 2020 inclusive
· Options: Free change of date on the same route until 28 April or a refund in the form of a flight voucher (valid for six months)
· How: Please read email sent from Jetstar or visit our website for more information
· Deadline: 19 March 2020
————————

I can get a voucher instead.

Jetstar didn’t send any e-mail to me directly. I needed to research it by myself.
Otherwise, I would have given up the air ticket without knowing that I can get a voucher instead.

Thanks to my mom who reminded me about the cost of the ticket. If I didn’t have that conversation with her, I wouldn’t go to Jetstar’s homepage.

I think I will go to Chiba later this year.

Small joy!(2020.3.16)

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nako

nako

日々の小さな喜び(Small Joys)を英語と日本語で紹介しています。 1000個のSmall Joysまでブログを続けていきます。
2020-03-16 | Posted in English2 Comments » 

コメント2件

 yoko | 2020.03.19 11:29

お会いできなくて、残念です。
でも、新型コロナウイルス、怖いもんね。
うちの両親も、日ごろの買い物と病院以外は出かけてません。
でも、病院が一番危ないような気がするけどね。

チケット、無駄にならなくて良かったね。
また使えるってことでしょ?
飛行機のチケットのことも、英語も、良く分かってないけど。。。
(*’ω’*)

nako nako | 2020.03.19 12:59

お会いできなくて残念です。
1月から航空チケットを取っていて、ギリギリまで悩んだのですが今回は諦めて日を改めることにしました。
(LCCなのに特別対応で6ヶ月間の予約期間の延長ができました)

行かない大義名分は両親にコロナをうつしては大変だからということなんですけど、父が今月末に一人で秋田に行くとか言っているんです!
頑固爺さんに何を言っても聞いてくれません・・・。どうしましょう。

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